Hotel · Flagship engagement
Villa Bordoni
Greve in Chianti, Tuscany · 2006 – 2025
Services · 03
Operations & General Management
Hands-on operational leadership for properties in transition — from family management to professional models, post-crisis rebuilds, or full turnarounds.
Hands-on operational leadership for properties in transition — from family management to professional models, post-crisis rebuilds, or full turnarounds. P&L management, team recruitment and development, supplier negotiations, and guest experience design.
Who it is for
Properties in transition: a family business passing to a new generation or to professional management, an owner who has just bought a hotel and needs it to run, a team that works hard but without a clear structure, or a place recovering from a difficult period. Also owners who come from another field and need to learn the trade quickly.
What it covers
Roles and decision rights, written down: who answers for what, and who decides. Someone who owns the room, shift by shift. Service standards, and short manuals that people actually use. Recruitment, onboarding, and the reasons staff leave. The P&L by department, supplier terms, and the handful of numbers worth watching every week.
How it works
It can be an engagement with a beginning and an end — a diagnosis, a plan, and support while it is put in place — or a longer presence, month by month, for the changes that only hold if someone checks that they are holding.
I bring twenty years of running properties myself, from opening day at Villa Bordoni to the general management of a five-star hotel in Genova.
Questions owners ask
Do you work on site?
Yes. Operations can’t be fixed from a spreadsheet: I spend time at the property, in the room and behind the scenes, and with the team. The analysis and the writing happen in between.
We are a family business. Will this change who we are?
It should do the opposite. Writing down roles and decisions is what lets each person keep the part they are best at, without stepping on each other. The character of a family business is an asset; the lack of structure is not.
Do you handle recruitment?
I help define the role, write the brief and take part in the selection, and I plan the first weeks of onboarding. The decision stays yours.
Where this has been done
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Hotel · General management
Palazzo Durazzo Suites
Genova, Liguria · 2026
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Hotel · Rebrand & operations
Terre di Baccio Resort
Greve in Chianti, Tuscany · 2021 – 2022
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Hotel · Operations modernisation
Hotel Schwarzwand
Lech, Austria · 2018 – 2019
Get in touch
Let's talk about your property.
Every property is different. The first conversation is simply about understanding yours — where it is, where it could be, and whether there's a genuine fit. No obligation, no pitch deck.